Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Introducing Mixed Billing in our Practice
Access to healthcare for the community we serve is important to us. The Peninsula Medical and Dental Clinic unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; The Peninsula Medical and Dental Clinic will now become a Mixed- Billing practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.
Starting the 3rd of October of 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
Fees & Medicare Rebates
Consultations (9:00am- 5:00pm)
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Short Consultation | $80.00 | $39.75 | $40.25 |
| Long Consultation | $130.00 | $76.95 | $53.05 |
| Healthcare Card Holders; DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 16 years old | Bulk-billed | $0.00 | $0.00 |
After 5:00pm, Weekends & Public holidays
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Short Consultation | $85.00 | $51.80 | $33.20 |
| Long Consultation | $140.00 | $88.80 | $51.20 |
| Healthcare Card Holders; DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 16 years old | Bulk-billed | $0.00 | $0.00 |
* All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
* Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (age 75 or more)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment
- Skin Treatment
- Allied Health and Pathology services
* Cancellation Policy:
Any appointments cancelled within 2 hours of the booked appointment schedule will attract a $20.00 cancellation fee to be paid on the day or the following visit.
Please call our reception at (03) 5925-9293 for more information.
Appointments
New Patients Welcome
Our office is appointment-based, however walk-in patients are always welcome and accommodated for. The duration of our standard consultations is up to 15 minutes.
Communication Assistance
If you require communication support (e.g., a translation), please let our reception team know when you arrive. It’s possible that a phone interpreter may be available. A booking can be made online at https://www.nabs.org.au/ or by calling 1800 246 945 if you require an Auslan sign language interpreter during your session.
Practice Policies
Afterhours Consultation
When you need urgent medical care and our clinic is closed, please call DoctorDoctor on 13 26 60. They are open between 6pm until 8am Monday to Friday. Weekends from 12noon until 8am and public holidays between 6pm on the day before the public holiday to 8am on the day following the public holiday.
Late Arrival and Rescheduling Policy
At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment.
If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.
We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.
We appreciate your cooperation in helping us maintain efficient and effective healthcare services for all our patients.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Ballart Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is The Peninsula Medical and Dental Clinic a Bulk Billing Practice?
The Peninsula Medical and Dental Clinic is a mixed billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 5925-9293 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 5925-9293
